Privacy Policy

Last Updated: October 15, 2023

This Privacy Policy describes how Beauty Hive (referred to as "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit www.beautyhives.com (the "Site"), use our services, make a purchase, or otherwise interact with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, including any individual about whom we have collected information.

Please read this Privacy Policy carefully. By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site and update the "Last Updated" date accordingly.

How We Collect and Use Your Personal Information

We collect personal information about you from a variety of sources in order to provide the Services. The information we collect and how we use it depends on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable laws, enforce our Terms of Service, and protect the rights of the Services, ourselves, our users, or others.

Personal Information We Collect

The personal information we collect depends on how you interact with our Site and use the Services. "Personal information" means information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories of personal information we collect.

Information You Provide Directly

Information you submit directly through our Services includes:

Basic contact information such as name, address, phone number, and email address.
Order information including name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including username, password, and security questions.
Shopping information including items you have viewed, items in your cart, and items added to your wishlist.
Customer support information including information you choose to include in your communications with us, such as when you send us a message through the Services.

Some features of the Services may require you to provide certain information directly. You may choose not to provide that information, but doing so may prevent you from using or accessing those features.

Information Collected Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data may include information about how you access our Site and account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.

Information Collected from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies that support our Site and Services, including Shopify.
Our payment processors, who collect payment information (such as bank transfer details, credit or debit card information, and billing address) to process your payment, fulfill your order, and provide the products or services you have requested.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information obtained from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties, or for the practices or actions of those third parties. Please see the "Third-Party Websites and Links" section below for more information.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide the Services and fulfill our contract with you. This includes processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, or exchanges, creating and maintaining your account, arranging shipment, processing returns and exchanges, and facilitating the posting of your reviews.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to serve more personalized content and advertisements on our Site and other websites.

Security and Fraud Prevention. We use your personal information to detect, investigate, and take action against fraudulent, unauthorized, or illegal activity. If you register an account with us, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access credentials with anyone. If you believe your account has been compromised, please contact us immediately.

Communicating with You. We use your personal information to provide customer support and improve the Services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship with you.

Like many websites, we use Cookies on our Site. For more information about the cookies used in operating our store through Shopify, please visit https://www.shopify.com/legal/cookies. We use Cookies to enhance and improve the Site and Services (including to remember your activities and preferences), to run analytics, and to better understand how users interact with the Services (in our legitimate interest of administering, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser settings. Please be aware that removing or blocking Cookies may negatively impact your user experience and may cause some features of the Site or Services to not work correctly or at all. Additionally, blocking Cookies may not completely prevent the sharing of information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

With vendors or other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners, including Shopify, to provide the Services and deliver advertisements to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
When you direct us or give us permission to disclose your information to certain third parties, such as to ship a product to you or through your use of social media login integrations.
With affiliates or within our corporate group, for purposes consistent with this Privacy Policy.
In connection with a business transaction such as a merger or acquisition, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce our Terms of Service, and to protect the rights of the Services, ourselves, our users, or others.

Over the past 12 months, we have disclosed the following categories of personal information for the purposes described in the "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information" sections above:

Category Recipients
Basic contact information, order information, shopping information, customer support information, and internet or other electronic activity information Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers); business and marketing partners; affiliates

We do not use or disclose sensitive personal information for purposes other than those for which it was collected.

User-Generated Content

The Services may allow you to post product reviews and other user-generated content. If you submit user-generated content to any public area of the Services, that content will be considered non-confidential and publicly accessible.

We have no control over who can access information you choose to make public, and we cannot ensure that parties who have access to such information will respect your privacy. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Our Site may contain links to third-party websites or online platforms. If you follow a link to a site that we do not own or control, please review that site's privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you share in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and users of those third-party platforms without limitation. We do not endorse the content or operators of any third-party platforms linked from our Services, except as expressly stated within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request its deletion.

As of the date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measure or safeguard is impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights with respect to your personal information. However, these rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by law.

Right to Access / Right to Know. You may have the right to know what personal information we hold about you, including details about how we use and share it.
Right to Limit Use and Disclosure of Sensitive Personal Information. You may have the right to direct us to limit our use and disclosure of sensitive personal information to only what is necessary to provide the Services or as otherwise reasonably expected.
Right to Deletion. You may have the right to request that we delete personal information we hold about you.
Right to Correction. You may have the right to request that we correct inaccurate personal information we hold about you.
Right to Portability. You may have the right, in certain circumstances, to receive a copy of your personal information in a portable format and to request that we transfer it to a third party.
Right to Opt Out of Processing. You may have the right to opt out of or restrict certain processing of your personal information.
Right to Withdraw Consent. Where we rely on your consent to process your personal information, you may have the right to withdraw that consent at any time.
Right to Appeal. If we decline to act on your request, you may have the right to appeal our decision by contacting us directly.
Managing Communication Preferences. We may send you promotional emails, and you may opt out by using the unsubscribe option in those emails. Please note that opting out of marketing communications does not affect transactional or account-related emails.

You may exercise any of these rights by contacting us using the information provided below. We will not discriminate against you for exercising your rights. We may need to verify your identity before responding to your request, such as by confirming your email address or account information. Depending on applicable law, you may designate an authorized agent to exercise rights on your behalf. Before accepting such a request, we may require proof of authorization and may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have concerns about our privacy practices and are not satisfied with our response, you may, depending on your location, have the right to lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside of the country where you reside, including in the United States. Your personal information may be accessed by our staff, third-party service providers, and partners in those countries.

If we transfer your personal information outside of Europe, we will provide appropriate transfer safeguards, such as standard contractual clauses issued by the relevant UK authority or approved by the European Commission, unless the data is being transferred to a country that has been determined to provide an adequate level of protection.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us by email at a01036460164@gmail.com.